Help, questions and troubleshooting
Something not working, or a question about your subscription? Email engomerelmas@gmail.com and I'll get back to you.
Fastest help: include your iPhone model and iOS version, and what you were doing when it happened. If it's about a purchase, the Apple receipt email helps.
Each of the four games measures one ability — memory, speed, logic or focus. Your score for each combines how accurate you were and how fast you responded, then the four are averaged into a single NeuroScore out of 1000. Harder levels count for more.
It is an estimate derived from your NeuroScore, nothing more. NeuroPulse is a self-tracking and entertainment tool — it is not a medical device, does not diagnose any condition, and cannot detect cognitive decline. Scores move with sleep, stress, caffeine, practice and which device you use. If you are worried about your memory, attention or thinking, please talk to a doctor.
Almost certainly not. Day-to-day variation is completely normal — the trend over weeks is the part worth reading, not any single result.
Open Settings → Restore purchases in the app. That re-checks your Apple Account and unlocks Pro on this device. If it still doesn't appear, email me with your receipt.
Subscriptions are managed by Apple, not by NeuroPulse. Open the iOS Settings app, tap your name, then Subscriptions. You can also reach it from NeuroPulse → Settings → Manage subscription. Cancelling at least 24 hours before the renewal date stops the next charge.
Rankings run on Apple's Game Center. Sign in via iOS Settings → Game Center, then reopen NeuroPulse. If you'd rather not use Game Center, everything else in the app works without it.
On your device only — there is no account and no server. Erase everything at any time from Settings → Delete my data, or by deleting the app. See the privacy policy for detail.
Check iOS Settings → Notifications → NeuroPulse and make sure notifications are allowed, then toggle the reminder off and on again in NeuroPulse → Settings.
Email engomerelmas@gmail.com. I read everything and usually reply within a couple of days.